Indeed, WhatsApp Business is a free app that gives businesses a dedicated app to manage their WhatsApp conversations. But for businesses that need even more powerful tools to grow their business, WhatsApp Business Premium is the answer.
WhatsApp Business Premium is a subscription service that gives businesses access to exclusive features that can help them take their customer service and marketing to the next level.
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Beneficial Features of WhatsApp Business Premium
If you’re serious about growing your business, WhatsApp Business Premium is a must-have tool. It’s the only way to get access to the exclusive features that can help you take your customer service and marketing to the next level. The major features are,
- WhatsApp web page
- Multi-agent support
- Chat assignment
- Analytics
WhatsApp web page
A WhatsApp web page gives your business a professional online presence and makes it easy for customers to find and contact you.
Multi-agent support
With multi-agent support, you can have multiple team members respond to customer messages from a single business account. This is great for businesses with a large customer base or high volume of messages.
Chat assignment
Chat assignment allows you to automatically assign customer messages to the right team member based on the customer’s question or need. This helps ensure that customers get the fastest possible response.
Analytics
WhatsApp Business Premium includes detailed analytics that show you how your customers are interacting with your business on WhatsApp. This data can help you improve your customer service and marketing strategies.
How are these Features Beneficial?
Here are the details on how each of these features bring benefits for you with the WhatsApp Business Premium account.
WhatsApp web page
Your WhatsApp web page is a standalone website that can be accessed by anyone, even if they don’t have WhatsApp installed on their phone. This makes it easy for customers to find your business online and contact you. Your web page can include your business hours, contact information, products or services, and more.
Multi-agent support
Multi-agent support allows you to have multiple team members respond to customer messages from a single business account. This is great for businesses with a large customer base or high volume of messages. When a customer sends a message, it will be assigned to the next available agent. This ensures that customers get a quick response, no matter how many people are working at your business.
Chat assignment
Chat assignment allows you to automatically assign customer messages to the right team member based on the customer’s question or need. This helps ensure that customers get the fastest possible response. For example, you can configure WhatsApp to automatically assign messages about product orders to your customer service team and messages about technical support to your IT team.
Analytics
WhatsApp Business Premium includes detailed analytics that show you how your customers are interacting with your business on WhatsApp. This data can help you improve your customer service and marketing strategies. For example, you can use the analytics to see which products or services are most popular with your customers, which hours of the day you receive the most messages, and which channels your customers prefer to use to contact you.
Is WhatsApp Business Premium right for your business?
If you’re serious about growing your business, WhatsApp Business Premium is a must-have tool. It’s the only way to get access to the exclusive features that can help you take your customer service and marketing to the next level.
WhatsApp Business Premium is Great for Big Players
Here are some questions to ask yourself to determine if WhatsApp Business Premium is right for your business:
- Do you have a large customer base or high volume of messages?
- Do you want to provide your customers with a professional online presence?
- Do you want to improve your customer service and marketing strategies?
- Are you willing to pay a monthly subscription fee?
If you answered yes to these questions, then WhatsApp Business Premium is a great option for your business. It’s the only way to get access to the exclusive features that can help you take your customer service and marketing to the next level.
For setting up connection with your customers through WhatsApp, choose Whatsnapper, your WhatsApp for Business partner.